To start the return process for your order, please enter your email address or phone number and the order number below.
What Would Cause Inserts To Not Be Returnable?
- Signs of inserts being worn, washed, used
- Stains and/or odors
- Arriving damaged. Please ship in the original white box to insure protection.
- Items received more than 30 days ago are not eligible for return.
Do You Offer Exchanges?
- Yes we offer online exchanges.Any questions on size or shape reach out! We're happy to help :) We will ship the new size out to you and you will return the original item.
How Do I Return?
Click on the RETURNS button at the footer menu and follow the instructions on the page. The link is also here: honeycloudz.returnscenter.com
- After you receive the approval email from us, package up the return in the original white box.
- There are 2 options for return shipping. Option 1: We email a label that you are welcome to print and use for $3.50 (our cost) We would deduct from your total refund. Option 2: Customer is welcome to use their own shipper if they prefer. It is the customer's responsibility to use a service that has tracking if the package was to get lost in transit.
- Return Address: Honey Cloudz 1250 Bethlehem Pike Suite S #107 Hatfield, PA, 19440
How Long Does It Take For My Return To Be Processed?
- Once your package has been delivered to our returns department, we strive to process within 2 business days. You will be sent a confirmation email once your refund has been issued.
- Once you get the confirmation email, please allow 3 business days for the refund to appear on your original payment method.