Return Policy

We want you to love your Honey Cloudz, and gladly accept returns for orders purchased on our website within 30 days. The return policy requirements are set in place to protect all customers and to prevent the return of personally damaged or used inserts, and to ensure the high quality of our products. 


    What Would Cause Inserts To Not Be Returnable?

    • Signs of inserts being worn, washed, used (just tried on - no problem)
    • Any visible wrinkling on either side of the insert.
    • Stains and/or odors
    • Arriving damaged. Please ship in the original box (or equivalent) to insure protection.
    • Items received more than 30 days ago are not eligible for return
    • Please note inserts that are returned damaged: stained, visibly wrinkled / worn will be disposed of when processing. We do not ship back or refund a damaged return. Photos are shared of the condition received.


    Do You Offer Exchanges?

    • Yes we offer one free size or style exchange (USA) 
    • We ship out the new size no charge, buyer is responsible to return the original pair. 


    How Do I Return?

    Click  https://honeycloudz.returnscenter.com

    USA

    •  After you receive the approval email, package up the return in the original box or equivalent. Do not ship in an envelope. The inserts will get damaged in transit. We can't issue refunds for poor shipping.
    • A return label will be emailed to you to use ($5.95) deducted from your return total) or you can use your own label if you prefer. Just make sure it has tracking.
    • Please note refunds do not include original shipping costs.

     

    International

    • At this time we do accept international returns or exchanges. We recommend reselling the inserts locally in your area, this has worked very well for others.

     

    How long does it take for my return to get processed?

    • Once your package has been delivered to our returns department, we strive to process within 2 business days. You will be sent a confirmation email once your refund has been issued.
    • Once you get the confirmation email, please allow 2-3 business days for the refund to appear on your original payment method.

     

    Boob Protect Inserts - Return Policy

    • Boob Protect Inserts are a partner of Honey Cloudz and fulfilled by Boob Protect and not Honey Cloudz. 
    • Their return policy can be found here https://boobprotect.us/pages/shipping-and-returns
    • Any questions or support related to Boob Protect inserts please reach out to stacy@boobprotect.us