Have no fear! We're here to help! Chat with us live here 8am-8pm (EST) or email us at firstname.lastname@example.org We will return your email or IM as quickly as possible!
What style should I go with? It depends on what your end use is and preference. For example, our Half Moon style is amazing for swimwear, bralettes, sportsbras, nursing bras, workout tops but not the best shape for regular / everyday bras. Our Oval shape is excellent for regular/everyday bras, nursing bras and smaller style (less coverage) bralettes, bikini tops. It is also the best for sweetheart + bandeau style swimwear because it matches the shape best.
What makes Honey Cloudz different from other inserts? Honey Cloudz inserts were designed to stay in place! We solved the issue of moving bra pad inserts + scraping them up from the bottom of your washing machine with our grippy outside honeycomb texture! Patented technology, high quality product, durable, fit + wear tested on real women in tough conditions, extended sizing and skintones to include more women. Whew! We changed a lot!
What comes with an order? You get a PAIR of inserts. If you purchase 3 pairs in an order you will also receive a cute mesh bag that features a divider inside. Perfect for travel, throwing in your gym/studio bag or washing machine. (Also sold separately)
What size should I get? Refer to our Size Guide and locate your bra size. For example, 36C is a size Medium. We also list the insert dimensions if you want to double check the size of your garment, it's an excellent way to be sure it will fit properly. If your end use is a regular bra/everyday bra as a "fill in", extra nip coverage we highly suggest to size down one so that it fits properly in your bra. Also keep in mind if your bra style is demi or are wearing a sportsbra/bralette/ smaller bikini top with reduced coverage, you will need to size down.
How do I know if I have the right fit? If the insert moves around at all while you are wearing, it is too big size down.
Will they stay in place without anything else under a shirt or dress? No, the inserts need to be inside a swimsuit, sports bra, workout top, bralette, regular bra. They are not a strapless silicone bra that you can wear by itself.
Can I use them inside a swimsuit, bralette, or sports bra without a liner? Yes you can! That's one of the amazing benefits, you can slip them inside any of those and they stay in place! We jumped through waves with inserts that were not inside a liner and they didn't move.
Can I use them in a chlorine pool or at the beach in salt water? Yes, our inserts are made with 100% Polyester which is the best fabric for chlorine and saltwater. The medical grade silicone outside and polyester have been tested and approved in these conditions. As with any polyester fabrics however, if you are training in chlorine multiple times a week for long periods of time, naturally the fibers eventually break down. We have had competitive swimmers and aqua fitness professionals wear our inserts for a year without any issues.
How should I wash them? Our bra pads can be washed inside your sports bras/tops, swimwear or inside the Honey Clouds mesh bag. Machine wash cold or hand wash gentle detergent, no bleach, do not iron or dry clean. Lay flat or hang to dry. Do NOT put inserts in the dryer.
Can you really keep them in your sports bra, bralette or swimsuit in the washing machine? Yes you can! The beauty about it too is they stay in your garment and don't end up at the bottom of your washer!
What if there was a quality defect in the product after the 30 day return window? We are fanatical about quality. If there is a true manufacturing defect not through misuse or normal wear and tear, we will refund your original payment method or issue a new pair depending on your preference.
How did you come up with the name Honey Cloudz? True Story. Founder Angie and her husband Jack were driving on a road trip looking at clouds in the sky, and talking about names for my crazy idea product. We knew we wanted clouds in the name because they are lightweight, and it's fun. He suggested Honey because of the sticky factor. It stuck immediately! *pun intended*
Will you ever come out with fun colors? Yes we will be releasing very fun limited edition colors. Subscribe to our email list to be first to know!
I don't see my bra size listed, will anything fit me? We covered a pretty huge range of sizes for women. At our core, we want women to feel included! Send us an email or IM message if we don't have your size. We may be able to recommend a size to try or we will keep in mind for the future!
How much support do the inserts offer? Our inserts provide light-medium support depending on your chest size and end-use/activity. They are not push up style inserts or an actual bra. They provide added support to your sports bra, workout top, nursing bra, regular/everyday bra and swimsuit.
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