Returns & Exchanges

We gladly accept returns of eligible Honey Cloudz inserts and breast forms within 30 days of delivery for a refund or store credit.

This policy applies to change-of-mind returns and does not limit any rights you may have if your order arrives damaged, defective, or incorrect.

Return Eligibility and Hygiene Standards

Honey Cloudz products are hygiene-sensitive intimate items. For everyone’s health and safety, returned products must be clean, unworn, unwashed, and suitable for restocking.

You may carefully try the product to evaluate its size and fit. However, products showing signs of extended wear, washing, use, or other handling that prevents them from being safely restocked are not eligible for return.

Items Not Eligible for Return

We cannot accept returns showing any of the following:

• Signs of wear, washing, or use

• Visible wrinkling or creasing on the blue lining

• Stains, residue, makeup, lotions, deodorant, or odors

• Heat damage, including damage caused by a dryer or hot tubs

• Bending, crushing, or other damage caused by improper return packaging

• Items returned more than 30 days after delivery

Please do not return inserts or breast forms in an envelope. These products are soft and can become bent or crushed in transit. Use the original box or equivalent protective packaging.

We photograph and document returned products during inspection for quality-control purposes. These standards help ensure that every product we send is fresh, safe, and ready to wear.

Items That Do Not Pass Inspection

Items that do not meet our return requirements are not eligible for a refund, store credit, or exchange.

For health and safety reasons, rejected products cannot be restocked or returned to the sender. By submitting a return, you acknowledge that products failing inspection may be responsibly discarded or donated when appropriate.

U.S. Exchanges

Every U.S. customer is eligible for one size or style exchange per order.

Honey Cloudz covers the shipping cost of sending your replacement product. Customers are responsible for the cost of returning the original product unless Checkout+ Protection was purchased with the order.

Additional exchanges are not included and require a new order.

Visit our Returns & Exchanges Center to begin your return or exchange.

Checkout+ Protection

Checkout+ Protection is an optional $1.98 add-on purchased at checkout. It covers the cost of one prepaid U.S. return label for one return or exchange request per order.

Without Checkout+ Protection, customers are responsible for return postage, which is typically $7.95 or more.

Checkout+ Protection includes:

• One prepaid U.S. return label for one return or exchange request per order

• Free outbound shipping if the request is an eligible exchange

Checkout+ Protection does not include:

• Additional exchanges beyond the first exchange

• Lost, stolen, or misdelivered packages

• Products that do not meet our return eligibility requirements

The original Checkout+ Protection fee is nonrefundable.

Delivered but Not Received

Orders marked as delivered by the shipping carrier are considered fulfilled unless documented evidence shows that a carrier error occurred.

If your tracking shows delivered but you cannot locate your package, please:

• Check your porch, mailbox, side door, garage, and other possible delivery locations

• Check with household members, neighbors, front-desk staff, or building management

• Contact the shipping carrier and request GPS delivery information or a delivery investigation

Delivered-but-not-received concerns must be reported to Honey Cloudz within 3 calendar days of the marked delivery date for documentation and review.

Please understand:

• Reporting a missing delivered package does not guarantee a replacement or refund

• A delivered scan does not automatically qualify an order for replacement or refund

• Honey Cloudz may require carrier findings, GPS delivery information, or other supporting documentation before approving a resolution

• Documented carrier errors and other relevant circumstances will be reviewed on a case-by-case basis

• Honey Cloudz reserves the right to limit or refuse service in cases of suspected fraud, misuse, or abuse of our policies

How to Return a U.S. Order

1. Submit your request through our Returns & Exchanges Center.

2. Wait for your return approval email before sending the product.

3. Pack your product securely in its original box or equivalent protective packaging.

4. Follow the shipping instructions provided in your approval email.

Please do not mail a return before receiving approval.

Return shipping depends on whether Checkout+ Protection was purchased with the order. Without Checkout+ Protection, return postage is typically $7.95 or more.

Original shipping charges and Checkout+ Protection fees are nonrefundable, except where otherwise required by law.

International Orders

Except where required by applicable law, we do not accept international returns or exchanges.

Customers whose orders were shipped to a country within the European Union should review the European Union section below.

Refund Processing

Returns are generally inspected and processed within 5 business days after arriving at our returns facility.

You will receive a confirmation email after your refund has been issued. Refunds typically appear on the original payment method within 2–3 business days, although additional processing time may be required by your bank or payment provider.

Return Portal Acknowledgment

By submitting a return through our Returns & Exchanges Center, you confirm that:

• The information submitted with your request is accurate

• The product is unworn, unwashed, and free of stains, residue, and odors

• The product will be packaged securely to prevent damage

• Products that do not meet our return requirements are ineligible for refund, store credit, or exchange

• Products that fail inspection will not be returned to the sender and may be responsibly discarded or donated when appropriate

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European Union Customers

If your order was shipped to a country within the European Union, you have additional rights under applicable consumer-protection laws.

If any provision in the general return policy above conflicts with your mandatory rights under applicable EU consumer law, your statutory EU rights will apply.

EU 14-Day Right of Withdrawal

You have the right to withdraw from your purchase within 14 calendar days after receiving your order, without providing a reason.

To exercise this right, you must notify Honey Cloudz of your decision before the 14-day withdrawal period expires.

You may:

• Submit an EU withdrawal request through our Returns Center, or

• Email your clear statement of withdrawal to support@honeycloudz.com

Returning an EU Order

After notifying us of your decision to withdraw, you must send the product back within 14 calendar days.

Please handle the product only as reasonably necessary to evaluate its nature, characteristics, and fit, as you would be permitted to do in a retail store.

Products should be:

• Unwashed and free of extended wear

• Free of stains, residue, and odors

• Returned with all included components

• Securely packaged to prevent damage during transit

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect, or applicable law requires otherwise.

You may use a prepaid return label offered through our Returns Center, if one is available for your location, or return the product using your preferred carrier. We recommend using a trackable shipping service and keeping your proof of shipment.

EU Refunds

When an eligible right of withdrawal is exercised, we will refund:

• The purchase price of the returned product

• The cost of our least-expensive standard outbound delivery option

If you selected expedited or upgraded delivery, any additional amount paid above the cost of our standard delivery option is not refundable.

Refunds will be issued to the original payment method unless otherwise agreed.

We will process the refund within 14 calendar days after being notified of your decision to withdraw. Where permitted by law, we may withhold the refund until we have received the returned products or you provide evidence that they have been shipped back, whichever occurs first.

Diminished Value

You may inspect your Honey Cloudz products as you would be permitted to do in a retail store.

If a product is handled beyond what is reasonably necessary to establish its nature, characteristics, and fit, you may be responsible for the resulting diminished value. This may include diminished value caused by washing, extended wear, stains, residue, odors, heat exposure, improper packaging, or other avoidable damage.

Any permitted deduction will reflect the actual loss in value and will be handled in accordance with applicable consumer law.

Damaged, Defective, or Incorrect EU Orders

The 14-day right of withdrawal is separate from your statutory rights concerning products that are damaged, defective, or not as described.

Nothing in this policy limits any mandatory legal guarantee or other consumer rights available under applicable EU or national law. If your order arrives damaged, defective, or incorrect, please contact support@honeycloudz.com with your order number and photographs of the issue.