Shipping & Delivery

Here's when your order ships, when it arrives, and what to expect along the way.

At a Glance

  • Same-day shipping on orders placed Monday–Friday by 10 a.m. Eastern
  • Delivery in 2–5 business days in the continental U.S.
  • Free standard shipping on U.S. orders of $100 or more ($7.95 under $100)
  • Express and overnight available at checkout
  • Tracking email as soon as your order ships
  • Discreet packaging on every order

Delivery times are carrier estimates and begin once your order ships.

Need It by a Certain Date?

For an urgent order, call or text us at 800-607-1079 or email support@honeycloudz.com, and we'll do our best to accommodate your request.

When Your Order Ships

Orders placed Monday through Friday by 10 a.m. Eastern ship the same day. Orders placed after 10 a.m., on weekends, or on holidays ship the next business day.

U.S. Delivery Times and Costs

  • Continental U.S.: 2–5 business days
  • Alaska and Hawaii: 4–8 business days
  • Orders of $100 or more: free standard shipping
  • Orders under $100: $7.95 standard shipping

Express and Overnight Shipping

Standard, express, and overnight shipping are available to the United States, Canada, the United Kingdom, Australia, and New Zealand. Choose your option at checkout, where you'll see the rate and estimated delivery date.

Original shipping charges are non-refundable.

Tracking Your Order

You'll receive an email with your tracking number as soon as your order ships, so you can follow it all the way to your door.

Discreet Packaging

Every order ships in a plain brown cardboard box. The only thing on the outside is our sender name and return address.

Order Changes and Cancellations

We start preparing orders right away so they can ship as fast as possible. If you need to update your shipping address or cancel, contact us within 30 minutes of placing your order. Texting 800-607-1079 is the fastest way to reach us. You can also call that number or email support@honeycloudz.com. We'll do our best to catch it, but changes and cancellations aren't guaranteed.

If your order has already been prepared for shipment when we catch it, you can choose either:

  • Store credit for the full amount, with no fee. Our store credit never expires.
  • A refund to your original payment method, minus a $5.95 cancellation fee to cover warehouse costs.

Once an order ships, it can't be changed or canceled.

Please double-check your items and shipping address before checking out. If something isn't right when your order arrives, you're still covered by our 90-Day Comfort Guarantee.

Returns and Exchanges

Every U.S. order is covered by our 90-Day Comfort Guarantee and includes one free size or style exchange. See our Returns & Exchanges page for full details, or start a return.

International Orders

Outside the U.S., we currently ship to Canada, the United Kingdom, Australia, and New Zealand. Shipping rates and delivery estimates for standard, express, and overnight options are shown at checkout. Duties and import taxes are also collected at checkout, so there's nothing extra to pay when your order arrives.

  • Returns within 30 days of delivery for a refund or store credit
  • Worn, washed, or wrinkled is okay, as long as the item is undamaged
  • International exchanges aren't available. For a different size or style, return your item and place a new order.
  • You pay return shipping, and you must prepay all duties, taxes, and fees on your return package. Packages arriving with charges due will be refused and won't be refunded.
  • Original shipping charges, duties, and import taxes are not refunded.