We want you to love your new Honey Cloudz, and gladly accept returns for inserts purchased on our website within 30 days.The requirements are set in place to protect all customers, to prevent the return of personally damaged or used inserts, and to ensure the high quality of our products.
What Would Cause Inserts To Not Be Returnable?
- Signs of inserts being worn, washed, used
- Stains and/or odors
- Arriving damaged. Please ship in the original white box to insure protection.
- Items received more than 30 days ago are not eligible for return.
Do You Offer Exchanges?
- Yes we offer online exchanges. Click RETURNS on the home page (at the bottom footer) and select EXCHANGE. Instructions are given. Any questions on size or shape reach out! We're happy to help :) We will ship the new size out to you and you will return the original item.
How Do I Return?
Click on the RETURNS
button at the footer menu and follow the instructions on the page. The link is also here:
- After you receive the approval email from us, package up the return in the original white box.
- There are 2 options for return shipping. Option 1: We email a label that you are welcome to print and use for $3.50 (our cost) We would deduct from your total refund. Option 2: Customer is welcome to use their own shipper if they prefer. It is the customer's responsibility to use a service that has tracking if the package was to get lost in transit.
- Return Address: Honey Cloudz 1250 Bethlehem Pike Suite S #107 Hatfield, PA, 19440
How Long Does It Take For My Return To Be Processed?
- Once your package has been delivered to our returns department, we strive to process within 2 business days. You will be sent a confirmation email once your refund has been issued.
- Once you get the confirmation email, please allow 3 business days for the refund to appear on your original payment method.