We want you to love your new Honey Cloudz, and gladly accept returns for inserts purchased on our website within 30 days.The requirements are set in place to protect all customers, to prevent the return of personally damaged or used inserts, and to ensure the high quality of our products.
What Would Cause Inserts To Not Be Returnable?
- Signs of inserts being worn, washed, used
- Stains and/or odors
- Arriving to returns damaged. Please ship in the original white box to insure protection
- Items received more than 30 days ago are not eligible for return.
Do You Offer Exchanges?
- Yes we offer online exchanges. Click RETURNS on the home page and select EXCHANGE. Instructions are given. Any questions on size or shape reach out! We're happy to help :) We will ship the new size to you to see if it will work better.
How Do I Return?
- Click on the RETURNS button on the home page menu at the very top and follow the instructions on the page.
- After you receive the approval email from us, package up the return in the original white box.
- Customer is responsible for return shipping. We suggest USPS First Class, it is the least expensive method with tracking. Averages $3.00 per pair.
- It is your responsibility to use a service that has tracking if the package was to get lost in transit.
- Return Address: Honey Cloudz 1250 Bethlehem Pike Suite S #107, Hatfield, PA, 19440
How Long Does It Take For My Return To Be Processed?
- Once your package has been delivered to our returns department, we strive to process within 2 business days. You will be sent a confirmation email once your refund has been issued.
- Once you get the confirmation email, please allow 3 business days for the refund to appear on your original payment method.