Return Policy

 

We want you to love your new Honey Cloudz, and gladly accept returns for inserts purchased on our website within 30 days. Returns are accepted if they meet our return policy requirements. These requirements are set in place to protect all customers, to prevent the return of personally damaged or used inserts, and to ensure the high quality of our products.

  •  Inserts must be unworn, unused, unwashed, free of stains and odors
  • The return must include the mesh bag that was included with your original purchase
  • Customer is responsible for all return shipping costs

    What Would Cause Inserts To Not Be Returnable?

    • Signs of inserts being worn, washed, used
    • Stains and/or odors
    • No mesh bag
    • Arriving to returns damaged. Please ship in the original white box to insure protection
    • Items received more than 30 days ago are not eligible for return.

    Do You Offer Exchanges?

    • Yes we now currently do offer online exchanges

    How Do I Return?

    • Click on the RETURNS button on the home page menu at the very top and follow the instructions on the page. 
    •  After you receive the approval email from us, package up the return in the original white box  Please include the original packing slip with your return.
    • Customer is responsible for all return shipping costs. We suggest USPS First Class, it is the least expensive method with tracking.
    • It is your responsibility to use a service that has tracking if the package was to get lost in transit. 
    • Return Address: Honey Cloudz 1250 Bethlehem Pike Suite S #107, Hatfield, PA, 19440

    How Long Does It Take For My Return To Be Processed?

    • Once your package has been delivered to our returns department, we strive to process within 2 business days. You will be sent a confirmation email once your refund has been issued.
    • Once you get the confirmation email, please allow 3 business days for the refund to appear on your original payment method.



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