We want you to love your new Honey Cloudz, and gladly accept returns for inserts purchased on our website within 30 days.The requirements are set in place to protect all customers, to prevent the return of personally damaged or used inserts, and to ensure the high quality of our products.
What Would Cause Inserts To Not Be Returnable?
- Signs of inserts being worn, washed, used (just tried on - no problem)
- Stains and/or odors
- Arriving damaged. Please ship in the original box (or equivalent) to insure protection.
- Items received more than 30 days ago are not eligible for return.
Do You Offer Exchanges?
- Yes we offer online exchanges. Any questions on size or shape reach out! We're happy to help :) We will ship the new size out to you no charge and you will return the original item for $3.50 label fee.
How Do I Return?Click honeycloudz.returnscenter.com
- After you receive the approval email from us, package up the return in the original white box or equivalent. Do not ship in an envelope. The inserts will get damaged in transit. We can't issue refunds for poor shipping.
- There are 2 options for return shipping. Option 1: We email a label that you are welcome to print and use for $3.50 (our cost) We would deduct from your total refund. Option 2: Customer is welcome to use their own shipper if they prefer. It is the customer's responsibility to use a service that has tracking if the package was to get lost in transit.
Return Address: Selery Fulfillment Attn: Honey Cloudz Returns 1809 W Frankford Rd #160, Carrollton, TX 75007
How Long Does It Take For My Return To Be Processed?
- Once your package has been delivered to our returns department, we strive to process within 3 business days. You will be sent a confirmation email once your refund has been issued.
- Once you get the confirmation email, please allow 2-3 business days for the refund to appear on your original payment method.