The 90-Day Comfort Guarantee

Finding the right fit can take a few tries, especially after breast surgery, while your body is still healing and changing. So we made it simple: if it isn't right, we'll make it right.

At a Glance

• Days 1–30: full refund or exchange
• Days 31–90: exchange, or store credit that never expires
• Worn, washed, or wrinkled is okay on every breast form and insert
• One free size or style exchange on every U.S. order
• Refunds issued as soon as your return arrives at our warehouse, back to your original payment method

All days are counted from the date your order was delivered. This guarantee applies to U.S. orders placed on honeycloudz.com.

Need Help Finding Your Fit?

Talk to our fit team before you return. Whether you've had a mastectomy, lumpectomy, flap reconstruction, or explant, or no surgery at all, we'll help you choose. Reach us at support@honeycloudz.com or 800-607-1079.

How It Works

1. Start your return or exchange in our Returns & Exchanges Center.
2. Choose a new size or style, a refund (within 30 days of delivery), or store credit.
3. Pack your item in a box (not an envelope) so it travels safely.
4. Follow the shipping instructions in your confirmation email. Your refund or store credit is issued as soon as your return arrives at our warehouse, and we'll email you when it's done. Card refunds usually show up within 3–10 business days, depending on your bank.

About Wrinkles

Light wrinkling or creasing on the lining is normal once a breast form or insert has been worn. It does not affect your guarantee.

What's Not Covered

• Damage from heat (including a dryer or hot tub), cuts, tears, or pets
• Items returned more than 90 days after delivery
• Items marked final sale (40% off or more). These can't be returned or exchanged.
• Orders shipped outside the U.S. (see International Orders below)
• Purchases from other retailers. Please return those to the store you bought from.

Return Shipping and Checkout+ Protection

Checkout+ Protection is an optional $1.98 add-on purchased at checkout. It includes one prepaid U.S. return label for one return or exchange request per order.

Without Checkout+, the cost of the return label (usually $7.95 or more) is taken out of your refund or credit, or you can ship it yourself with tracking. We always cover shipping on your replacement for an exchange. Additional exchanges beyond your first free one require a new order.

Original shipping charges and the Checkout+ fee are non-refundable, except where required by law.

Bundles and Promotions

When items are purchased as part of a promotion or bundle, the promotional price applies only if all items are kept. If part of a bundle is returned, the refund is adjusted to reflect the full retail price of the items you keep.

What Happens to What You Send Back

Anything that shows signs of wear is never resold. Breast forms and inserts that can't be restocked are cleaned and donated to breast cancer centers, mastectomy boutiques, and support programs across the U.S. See where they go.

Delivered but Not Received

Orders marked as delivered by the shipping carrier are considered fulfilled unless documented evidence shows that a carrier error occurred. If your tracking shows delivered but you cannot locate your package, check your porch, mailbox, and other possible delivery locations, check with household members, neighbors, or building management, and contact the shipping carrier to request a delivery investigation.

Delivered-but-not-received concerns must be reported to Honey Cloudz within 3 calendar days of the marked delivery date for documentation and review. Reporting a missing package does not guarantee a replacement or refund; Honey Cloudz may require carrier findings or other documentation, and documented carrier errors are reviewed case by case. Honey Cloudz reserves the right to limit or refuse service in cases of suspected fraud, misuse, or abuse of our policies.

International Orders

Outside the U.S., we currently ship to Canada, the United Kingdom, Australia, and New Zealand. Duties and import taxes are calculated and collected at checkout, so there's nothing extra to pay when your order arrives.

• Returns within 30 days of delivery for a refund or store credit
• Worn, washed, or wrinkled is okay, as long as the item is undamaged
• International exchanges aren't available. For a different size or style, return your item and place a new order.
• You pay return shipping, and you must prepay all duties, taxes, and fees on your return package. We recommend a tracked service.
• Packages that arrive with duties, taxes, or fees due will be refused and won't be refunded.
• International refunds are issued as soon as your return arrives at our warehouse.
• Original shipping charges, duties, and import taxes are not refunded.

Please mark your package "Returned merchandise" and include a copy of your order confirmation. Start your international return in our Returns & Exchanges Center. Nothing in this policy limits any rights you have under the consumer laws of your country.